1. Definitions

• Platform: the websites, apps, merchant management systems, customer support interfaces, and any other systems operated by the Company and its affiliates for the provision of the Services.
• Services: the information display, search, booking, purchase, payment processing, issuance of tickets or promotional vouchers, membership features, customer support coordination, merchant management tools, and other related technical services provided through the Platform.
• Partner Merchant: any accommodation provider, event operator, supplier, or other third party offering products or services through the Platform.
• User: any individual, legal entity, or other organization that browses, registers, books, purchases, pays, reviews, or otherwise uses the Platform.
• Member Account: your account with FLYBOOKING Inc or an affiliated group company, through which you may book Travel Experiences on the Platform.
• Specific Transaction Terms: the prices, terms of use, cancellation rules, refund methods, validity periods, arrival requirements, check-in requirements, and other special terms disclosed on the relevant product pages, service pages, checkout pages, order confirmation pages, ticket pages, campaign pages, offer pages, membership pages, or other transaction flows.
• Accommodation Booking Transaction: a transaction through which a User books accommodation, hourly stay services, short-term rentals, or any other room-use-based product through the Platform.
• Explanatory Materials: FAQs, platform operation guides, content guidelines, user instructions, ranking explanations, recommendation explanations, or other supplementary materials published by the Platform from time to time. Unless expressly stated otherwise, such materials are for reference only and do not automatically form part of these Terms.
• Travel Experience: any travel-related product or service available on the Platform.
• Points: Yumie Gold Points issued under the Platform’s Yumie Club program. These are benefits with monetary value that may be used to offset the cost of future Travel Experiences.
• Tier Points: the points used to determine membership upgrades, renewals, and downgrades. Tier Points accrue only after eligible hourly-stay orders have been completed and posted by the system.
• Membership Wallet: the section of your account where you can view reward credits, Points, and other rewards.

2. Contract Documents and Order of Precedence

The agreement between you and the Platform consists of the following documents:

1. these Terms;
2. the Privacy Policy;
3. the Specific Transaction Terms; and
4. promotion rules, ticket terms, membership program terms, or any other documents expressly stated to form part of the agreement.

If the Platform makes Explanatory Materials available, those materials shall not form part of these Terms unless they expressly say so.

If there is any inconsistency among the general terms, special terms, Specific Transaction Terms, or ticket terms, and unless mandatory law provides otherwise, the following order of precedence shall apply:

1. mandatory laws and the mandatory or prohibited provisions announced by the competent authority;
2. the express terms for the relevant transaction as shown on the applicable transaction page, product page, checkout page, or order page;
3. the special provisions of these Terms;
4. the general provisions of these Terms; and
5. other supplementary announcements or campaign rules.

If there is any conflict among the foregoing documents, the interpretation most favorable to the consumer shall prevail. Mandatory provisions announced by the competent authority shall form part of the agreement even if not expressly stated herein, and any provision that violates a prohibited clause shall be void.

3. Platform Role and Contractual Relationship

The Platform primarily provides information display, matching services, booking services, payment processing, customer support coordination, and related technical services.

Unless the Platform or one of its affiliates is expressly identified in the relevant transaction page, checkout page, order page, ticket terms, or other applicable document as the seller, issuer, payee, performance obligor, or service provider, the legal relationship for the relevant product or service shall, in principle, be formed directly between the User and the applicable Partner Merchant.

Each Partner Merchant is solely responsible for the content, quality, safety, legality, accuracy, pricing, labeling, performance, and after-sales handling of the products or services it provides.

The Platform does not necessarily recommend, endorse, or guarantee any Partner Merchant, or any products, services, facilities, pricing, availability, or performance quality offered by any Partner Merchant.

If a User makes payment to the Platform, an affiliate of the Platform, or a designated payment service provider, that payment shall, to the extent the Platform has been authorized by the Partner Merchant to collect payment on the merchant’s behalf, be deemed payment of the relevant amount due. This does not apply, however, where payment authorization fails, a charge fails, a payment is revoked, a chargeback occurs, or funds are otherwise not actually received.

In addition to the merchant-related provisions of these Terms, each Partner Merchant must comply with its separate cooperation agreement with the Platform, merchant service terms, settlement rules, listing requirements, data protection requirements, and other applicable documents. If there is any inconsistency, those merchant-specific documents shall prevail with respect to the legal relationship between the Partner Merchant and the Platform.

4. Eligibility

You must be at least eighteen (18) years old and have full legal capacity in order to independently register an account, make bookings, make purchases, or enter into an agreement with the Platform.

If you are under eighteen (18), you may use the Services only with the consent and supervision of your legal guardian. Your legal guardian shall be responsible, to the extent required by law, for the legal consequences, fees, and liabilities arising from your use of the Services.

If you use the Services on behalf of a corporation, business, or other organization, you represent and warrant that you have all necessary authority to bind that entity or organization to these Terms.

If any particular product or service is subject by law to age, identity, qualification, health, safety, licensing, or other restrictions, you are responsible for confirming that you satisfy those requirements before purchasing or using that product or service.

5. Review, Amendment, and Effective Date of the Terms

The Platform may amend these Terms, the Privacy Policy, or related rules for changes in law, requirements from competent authorities, adjustments to our business model, system security, feature updates, risk management, or other legitimate reasons.

General amendments will become effective upon publication by the Platform.

If an amendment materially affects User rights or interests, the Platform will notify you by website notice, App notification, email, in-site message, SMS, or other reasonable means, and the amendment will take effect on the date stated in such notice.

If you continue to use the Services after an amendment becomes effective, you will be deemed to have accepted the amended Terms. If you do not agree, you must stop using the Services.

Unless otherwise required by law, or unless the amendment is more favorable to Users, any individual transaction, order, booking, ticket, or membership right formed before the amendment takes effect shall continue, in principle, to be governed by the terms and Specific Transaction Terms in effect at the time it was formed.

No amendment, interpretation, or application of these Terms by the Platform may violate mandatory or prohibitory provisions, any mandatory or prohibited terms announced by the competent authority, the principle of good faith, the principle of equality and reciprocity, or otherwise be manifestly unfair to consumers.

6. Member Accounts

You must provide true, accurate, complete, and up-to-date information and must promptly update that information if it changes.

You are responsible for safeguarding your account, password, verification codes, linked mobile number, email address, and other login credentials. You may not transfer, sell, lend, or otherwise allow any third party to use them.

You are responsible for all activity under your account, unless you can prove that unauthorized use occurred for reasons not attributable to you.

If you become aware of account theft, suspicious login activity, abnormal payment activity, or any other security incident, you must notify the Platform immediately.

For security, legal compliance, anti-fraud, risk control, identity verification, anti-money laundering, or dispute-handling purposes, the Platform may require you to provide additional information or complete verification procedures. Until such verification is completed, the Platform may restrict some or all of the Services.

The Platform may also require you to reverify your account, contact details, payment method, place of residence, or other information as needed to maintain account security and validity.

7. Platform Experience and Ranking

The Platform may provide rankings, recommendations, personalized content, personalized offers, interface variations, or test versions based on Users’ browsing behavior, booking activity, preferences, location, device information, campaign participation, historical records, or other reasonable factors.

Different Users may see different products, rankings, copy, promotions, or page designs.

The Platform may use different layouts, features, designs, wording, content-display methods, or test versions in order to improve the user experience, understand User responses, or optimize the Services.

The display order, recommendation placement, promotional visibility, or other exposure given to Partner Merchants, products, or services may be affected by price, ratings, supply, conversion rate, service quality, commercial relationship, advertising, campaigns, or other factors.

8. Order Formation, Booking, and Payment

The products, services, prices, time slots, room types, quantities, discounts, images, copy, and other information displayed on the Platform may be provided by Partner Merchants and are for reference only.

A transaction is not formed until the Platform issues an order confirmation, booking confirmation, purchase confirmation, ticket issuance confirmation, or other confirmation notice after you submit an order, booking request, or payment request.

If the Platform or a Partner Merchant cannot accept a transaction due to a system error, obvious pricing error, obvious printing error, inventory error, inability of the merchant to perform, force majeure, legal restrictions, payment abnormality, suspected fraud, or any other legitimate reason, the Platform may reject, cancel, adjust, or limit that transaction and will notify the User within a reasonable period. Any amount already collected will be refunded or otherwise handled reasonably based on the actual circumstances.

You authorize the Platform, its affiliates, Partner Merchants, and/or designated payment service providers to process charges, pre-authorizations, payment holds, refunds, reversals, or other handling required by law in accordance with the transaction details.

Whether a price includes taxes, service charges, platform fees, handling fees, accommodation tax, or other fees shall be determined by the checkout page and the applicable Specific Transaction Terms.

Certain prices displayed on the Platform may be rounded. The actual amount charged shall be the unrounded amount shown on the checkout page or order page.

Invoices, receipts, electronic vouchers, order confirmations, refund notices, and other transaction records may be provided electronically. Where the law requires written form, an electronic document may be used if its content can be fully presented and later retrieved for inspection.

9. General Cancellation, Rescheduling, Refunds, and No-Show

The cancellation deadline, rescheduling rules, refund conditions, refund method, handling fee, whether Points are refundable, whether platform stored value is refundable, whether rescheduling is permitted, and the treatment of no-shows for each transaction shall be governed by the applicable Specific Transaction Terms. For Accommodation Booking Transactions, however, Articles 10 through 14, the mandatory and prohibited terms of the relevant standard form contracts announced by the competent authority, and other applicable laws shall take precedence.

If a Partner Merchant is unable to provide a confirmed product or service, the Platform may assist with rescheduling, provide alternatives, refund the payment, return platform Points, or otherwise address the matter in a reasonable manner.

If you fail to arrive at the designated time, exceed the permitted time, arrive late, have an incorrect number of participants, do not meet the applicable qualifications, or otherwise fail to satisfy the Specific Transaction Terms, you may be treated as a no-show or as ineligible for the relevant offer, and the transaction may be handled accordingly.

The time required for a refund to be credited may be affected by banks, card issuers, third-party payment providers, cross-border processing procedures, or system processing times.

In the event of fraud, stolen-card use, payment disputes, abnormal transactions, risk-control review, or requests from competent authorities or judicial authorities, the Platform may suspend refunds, request additional documentation, or take other necessary measures.

10. Formation and Content of Accommodation Bookings

When a traveler submits a booking request to the Platform or a Partner Accommodation Merchant through the website, App, telephone, in person, messaging software, or any other means, and that request is accepted by the Platform or the Partner Accommodation Merchant, the traveler shall be promptly notified through an order confirmation page, email, SMS, in-site message, App notification, or any other method agreed by the parties. The accommodation booking contract is formed when that confirmation notice is completed.

An accommodation booking must include the intended stay period or hourly rest period, room type, quantity, price, and included items. Neither the Platform nor the Partner Accommodation Merchant may change those terms without the traveler’s consent.

The Platform may disclose check-in time, check-out time, rest-use period, extension rules, add-on items, applicable branches, applicable room types, and other Specific Transaction Terms on the booking page, product page, checkout page, order page, or check-in instructions, and those terms shall form part of the accommodation booking contract.

11. Payment Methods for Accommodation Bookings

For Accommodation Booking Transactions, the Platform or Partner Accommodation Merchants may use any lawful payment arrangement disclosed in the applicable Specific Transaction Terms, including no deposit, a deposit, prepayment of the full agreed room price, credit card pre-authorization, or any other lawful arrangement.

The actual payment method used for each Accommodation Booking Transaction shall be clearly disclosed on the product page, checkout page, or order page.

If the Platform acts solely as a payment collection platform, it may collect on behalf of the Partner Accommodation Merchant any fees payable under the Specific Transaction Terms and may process refunds, partial refunds, or other necessary settlement matters in accordance with these Terms and the Specific Transaction Terms.

12. Traveler Cancellation, Booking Changes, and Refunds

If a traveler cancels or changes a booking, notice must be given through the Platform’s order management tools, customer support system, email, in-site message, App operation, or any other method designated by the Platform that allows a record to be retained. The time of notice shall be the actual time received by the Platform’s or Partner Accommodation Merchant’s system.

If, in principle, no deposit is required for the booking, then there is no issue of deposit refund upon cancellation unless otherwise provided in the Specific Transaction Terms or required by law. If the booking involves a deposit, prepayment of the agreed total room price, or credit card pre-authorization, the cancellation, refund, retention for future offset, and related handling shall be governed by the terms disclosed on the product page, checkout page, and order page, as well as the applicable standard form contract rules for accommodation bookings announced by the competent authority.

If, after booking, the traveler wishes to change the stay date, number of nights, room type, number of rooms, or other booking details, and the Partner Accommodation Merchant agrees, no additional fee arising from the change shall be charged unless the Specific Transaction Terms provide otherwise in a manner more favorable to the traveler.

If a traveler is entitled to a refund under these Terms, the Specific Transaction Terms, or applicable law, the Platform or Partner Accommodation Merchant shall process the refund according to the actual payment collection structure. Refunds will, in principle, be returned to the original payment method. However, if this is not possible due to payment-method limitations, payment-system limitations, invalidity of the original payment method, cross-border settlement restrictions, or other reasons not attributable to the Platform, the refund may be made in the form of platform stored value, offset credit, bank transfer, or another reasonable method.

Refund processing time may be affected by banks, card networks, electronic payment institutions, third-party payment providers, cross-border settlement procedures, system reconciliation, or legal requirements. The Platform may disclose an estimated timeframe on the order page, in FAQs, or in customer support responses.

Unless otherwise required by law or unless the Specific Transaction Terms provide more favorable terms to the traveler, neither the Platform nor the Partner Accommodation Merchant may charge any undisclosed or unreasonable refund handling fee in addition to any deposit, prepaid total room price, or other refundable amount that must be refunded by law.

13. If an Accommodation Merchant Cannot Perform

If a Partner Accommodation Merchant is unable to perform an accommodation booking contract, it must promptly notify the traveler. If the Platform becomes aware of such circumstances, it may notify the traveler on the merchant’s behalf, coordinate rescheduling, process refunds, or assist with other necessary dispute handling.

If, under the applicable standard form contract rules for accommodation bookings announced by the competent authority, the traveler is entitled to claim a refund, compensation, or other rights because the Partner Accommodation Merchant cannot perform, those rights shall be handled in accordance with the applicable rules.

Unless the Platform is expressly identified in the relevant transaction as the seller, performance obligor, or accommodation provider, the Platform generally provides only information display, matching, booking, payment processing, and customer support coordination services. The actual accommodation obligation and any liability for non-performance shall continue to be determined based on the contractual relationship between the traveler and the Partner Accommodation Merchant and applicable law.

14. Order of Precedence for Accommodation Booking Terms

For Accommodation Booking Transactions, if there is any inconsistency among the Platform service terms, product page, checkout page, order page, branch page, check-in instructions, campaign page, customer support case handling content, or Partner Accommodation Merchant rules, the following order of precedence shall apply:

1. mandatory laws and the mandatory or prohibited provisions of the relevant standard form contracts announced by the competent authority;
2. the special terms expressly disclosed for the relevant transaction on the applicable transaction page, checkout page, or order confirmation page;
3. the Platform service terms; and
4. other supplementary announcements or campaign rules.

If there is any conflict among the foregoing documents, the interpretation most favorable to the traveler or consumer shall prevail. Mandatory provisions announced by the competent authority shall form part of the agreement even if not expressly included, and any provision that violates a prohibited clause shall be void.

15. Membership, Tiers, Member Rates, Points, Vouchers, and Membership Wallet

1. The Platform or Partner Merchants may from time to time offer membership programs, member rates, tier structures, discount codes, coupons, promotions, referral campaigns, Points, reward credits, stored value, Membership Wallets, vouchers, membership benefits, or other promotional programs.
2. A Member Rate is a discounted price offered for a specific product or service. It may be provided by a participating Partner Merchant or subsidized by the Platform. Member Rates are available only to eligible Yumie Members and are subject to the conditions disclosed on the product page, checkout page, order page, campaign page, or membership benefits page.
3. The Yumie Membership program generally does not charge a membership fee. A User who creates an account and satisfies the Platform’s requirements may become a member. Membership status, Member Rates, membership tiers, Points, vouchers, Membership Wallet balances, and other membership benefits are tied to a specific account and may not be transferred, sold, exchanged, lent, encumbered, or otherwise made available to any third party unless required by law.
4. The Platform may determine membership tiers and eligibility for upgrades or downgrades based on eligible completed orders, Tier Points, campaign participation, spending conditions, or other rules announced by the Platform during a given period. Unless otherwise stated on the relevant campaign page or membership benefits page, the Yumie membership tiers are:
   1. PRO Tier: members who accumulate 100 Tier Points within 90 days.
   2. ELITE Tier: members who accumulate 300 Tier Points within 90 days.

   The calculation method, posting timing, validity period, upgrade and downgrade rules, renewal rules, and excluded order types for Tier Points shall be governed by the rules disclosed in the membership program terms, membership benefits page, campaign page, or system pages.

5. Unless the Platform expressly states otherwise, the following orders or items submitted through Yumie are excluded from membership discounts, Tier Points, Points, vouchers, and other membership benefits:
   1. add-on accommodation products;
   2. free options;
   3. room upgrades during the stay; and
   4. any transaction, campaign, product, or service that the Platform or a Partner Merchant separately announces as excluded.
6. Subject to these Terms, the membership program terms, campaign pages, membership benefits pages, or other specific conditions, the Platform may decide in its discretion whether to issue Points, vouchers, Membership Wallet balances, reward credits, or other rewards to members. If there is any clerical error, system error, duplicate issuance, or other obvious error in the calculation of rewards, offsets, Tier Points, Point amounts, Membership Wallet balances, or currency conversions, the Platform may correct, reverse, or adjust the relevant amounts at any time.
7. Members may earn Points, vouchers, Membership Wallet balances, or other rewards through eligible orders, promotions, referral campaigns, membership upgrades, spending during designated periods, or other methods announced by the Platform. The issuance conditions, calculation methods, posting timing, scope of use, validity periods, and other restrictions for each type of reward shall be governed by the rules disclosed in the membership program terms, campaign pages, voucher terms, product pages, or system pages.
8. If a member receives any rewards, Points, vouchers, or Membership Wallet balances, the member may view, manage, and use them through the Membership Wallet associated with a verified account. Members must be logged in to access the Membership Wallet. If certain actions must be completed before a reward is granted, the Platform may notify the member through account notifications, push notifications, email, in-site messages, or other reasonable means.
9. Except where otherwise required by law, Points, vouchers, Membership Wallet balances, offset credits, and other rewards may not be transferred, redeemed for cash, exchanged for change, reissued on request, applied retroactively, or used as collateral. If an account holder dies, the account may be closed in accordance with the Platform’s rules, and any pending, unused, or unexpired rewards in the Membership Wallet may be cancelled unless otherwise required by law.
10. To obtain or use any membership benefits, Points, vouchers, Membership Wallet balances, or other rewards offered by the Platform, a member must satisfy all of the following conditions both when becoming eligible and when using the benefit:
    1. the member holds a verified and valid account;
    2. the member is at least eighteen (18) years old, or is under eighteen (18) with the consent and supervision of a legal guardian;
    3. the member satisfies the conditions of the applicable campaign, product, membership program, or reward; and
    4. the member has not violated these Terms, the membership program terms, campaign rules, Membership Wallet rules, or any other applicable requirements.
11. Eligibility for rewards, Points, vouchers, or Membership Wallet benefits may include, without limitation:
    1. time limits or expiration dates;
    2. platform restrictions;
    3. restrictions based on product, branch, merchant, service, or room type;
    4. minimum spending thresholds;
    5. issuance or redemption caps;
    6. quantity limits; and
    7. other conditions disclosed on campaign pages, product pages, membership benefits pages, or system pages.
12. Points may be used toward eligible orders. Vouchers may be used only for specific orders in accordance with the terms stated on the relevant voucher, campaign page, or system page. Unless otherwise expressly stated, the amount of Points that may be used for a single order shall be subject to the usage conditions, redemption caps, and other restrictions applicable to each Travel Experience included in that order. If one order includes multiple Travel Experiences, the rules shall apply separately to each Travel Experience. As a general rule, only one voucher may be used per order, and multiple vouchers may not be combined for use on the same order.
13. If the order amount is less than the amount of rewards available to the member, any unused Points, Membership Wallet balance, or other rewards will remain in the Membership Wallet for future use until expiration, unless the terms applicable to that reward provide otherwise.
14. If the order amount exceeds the amount of Points, Membership Wallet balance, or other rewards available to the member, the member must pay the remaining balance using another valid payment method. If the remaining balance is not paid within the designated time, the order may be cancelled. Whether deducted rewards will be restored, how they will be restored, and the applicable expiration date after restoration shall be governed by the relevant reward terms, product page, order page, or system rules.
15. Members may use Points and vouchers together on eligible orders. If a member holds multiple rewards of the same type, the system may, unless otherwise specified, prioritize the rewards with the earliest expiration date. The order of voucher use shall be determined by system functionality or the voucher terms.
16. If a member cancels an order for which rewards were used to pay all or part of the amount, whether the used Points, vouchers, Membership Wallet balances, or other rewards will be returned shall be governed by the applicable Partner Merchant cancellation policy, product page, order page, voucher terms, membership program terms, or campaign rules. The Platform’s customer support team may assist in returning rewards to which the member is legally or contractually entitled.
17. The default currency of the Membership Wallet may be determined based on the member’s location, residence, platform settings, or the Platform’s own arrangements. If a member receives any reward in another currency, the Platform may convert that reward into the Membership Wallet’s default currency or another currency designated by the Platform using the exchange rate adopted by the Platform.
18. If a member receives rewards as a result of completing a specific order, campaign, referral, upgrade, or other condition, and that order is later cancelled, refunded, deemed ineligible, reversed, charged back, deemed an abnormal transaction, or otherwise found under these Terms not to qualify for a reward, the Platform may cancel, deduct, or remove any related unused rewards, Points, Membership Wallet balances, Tier Points, vouchers, or other membership benefits.
19. The Platform reserves the right to cancel any rewards, Points, Membership Wallet balances, tiers, discounts, or other membership benefits obtained through fraud, misuse, abuse, abnormal transactions, self-referrals, duplicate registration, bot activity, or other improper means, without prior notice.
20. If a member believes that the member did not receive rewards, Points, Membership Wallet balances, Tier Points, vouchers, or other membership benefits to which the member was entitled, the member must contact the Platform’s customer support team and provide supporting documentation within six (6) months after the date on which the benefit should have been granted. Failure to do so within that period will be deemed a waiver of the claim.
21. Members may view the posting, use, reversal, invalidation, and expiration of Points, Membership Wallet balances, Tier Points, vouchers, and other rewards on the Membership Wallet page, membership page, account page, rewards history page, or other system pages. The Platform may remind members by email, push notification, in-site message, or other reasonable means that certain rewards are about to expire. However, the Platform’s failure to send a reminder shall not affect the expiration of those rewards in accordance with their original terms.
22. For certain products or services involving payment through the Membership Wallet or redemption using Points, vouchers, Membership Wallet balances, or other rewards, the system may deduct the relevant rewards immediately upon order confirmation. Any remaining amount must still be paid in accordance with that order’s payment policy.
23. To comply with these Terms, membership program terms, Membership Wallet rules, campaign rules, legal requirements, or to investigate suspected fraud, abuse, abnormal transactions, or other violations, the Platform may review the use of member accounts, Membership Wallets, tiers, Points, vouchers, stored value, offset credits, or other rewards at any time and without further notice.
24. All data relating to the membership program, Membership Wallet, rewards, Points, tiers, offsets, and other related matters, including personal data, shall be handled in accordance with the Privacy Policy and applicable data protection laws. The Platform may also share such data with its affiliates, Partner Merchants, payment service providers, or other necessary third parties to the extent reasonably necessary to provide membership services, Membership Wallet features, reward issuance, risk management, dispute handling, legal compliance, or system operations.
25. Members are responsible for ensuring that their account details, contact information, identity information, and other information are accurate, complete, and up to date. If the Platform requests identity documents, supplemental information, or other verification materials, the member must provide them within the timeframe specified by the Platform. Members are also responsible for safeguarding their account login information, verification information, and access rights to the Membership Wallet in order to protect their membership benefits and Membership Wallet security.
26. If a member violates these Terms, the membership program terms, Membership Wallet rules, campaign rules, Specific Transaction Terms, or any other applicable rules, the Platform may suspend, restrict, terminate, or cancel that member’s membership status, Membership Wallet, tier, Points, vouchers, offsets, stored value, reward credits, or other related benefits without further notice.
27. Members may not use the Membership Wallet, Points, vouchers, Member Rates, tiers, or other rewards in any misleading, unfair, harmful, unlawful, infringing, fraudulent, or rule-circumventing manner. If the Platform or its affiliates have any matured receivables, damage claims, refund setoff rights, recovery claims, or other enforceable claims against a member, the Platform may, to the fullest extent permitted by law, set off, deduct, or settle those amounts directly against the member’s Membership Wallet balance, Points, reward credits, offset credits, stored value, or other rewards.
28. The Platform may add, delete, amend, suspend, or terminate the membership program, Member Rates, membership tiers, Points, vouchers, Membership Wallet, stored value, offset credits, reward programs, or any part thereof at any time, including:
    1. membership program terms;
    2. eligibility requirements;
    3. tier rules;
    4. point accrual rules;
    5. rules governing the issuance, use, expiration, and recovery of Points, vouchers, Membership Wallet balances, or other rewards; and
    6. the types of offers or rewards provided by the Platform.

    If a change materially affects members’ rights or interests, the Platform will use reasonable efforts to provide advance notice.

29. If the Platform discontinues the Membership Wallet or reward program, then unless otherwise required by law, any unexpired rewards, Points, Membership Wallet balances, vouchers, or other membership benefits shall be handled in accordance with the Platform’s published notice. If the Platform does not publish a separate notice, those benefits may generally continue to be used for eligible transactions for ninety (90) days after the discontinuation date and will expire thereafter.
30. The details of the membership program, Member Rates, Points, vouchers, Membership Wallet, Tier Points, and other membership benefits are governed not only by this Article but also by the membership program terms, membership benefits pages, campaign pages, voucher terms, product pages, system pages, and Platform notices. If there is any inconsistency, the more specific conditions disclosed by the Platform for the relevant transaction or benefit shall prevail.

16. Rules of Use and Prohibited Conduct

You may not engage in any of the following conduct:

1. violating any law, public order, or accepted standards of morality, or infringing the rights or interests of others;
2. providing false, forged, impersonated, misleading, or fraudulent information;
3. using stolen cards, unauthorized payment instruments, malicious chargebacks, refund abuse, malicious no-shows, or other abnormal transactions;
4. interfering with, attacking, scanning, cracking, reverse engineering, bypassing, probing, or damaging the Platform, servers, APIs, code, databases, or security mechanisms;
5. uploading viruses, malware, trojans, crawlers, bots, malicious scripts, or other technology harmful to the system;
6. without the Platform’s written consent, using automation, AI tools, machine learning models, crawlers, scripts, mirroring, data extraction, or other technical means to collect, analyze, copy, train on, book, submit orders, or otherwise exploit Platform content, prices, reviews, merchant data, inventory, layouts, features, or other information;
7. posting unlawful, infringing, defamatory, insulting, harassing, threatening, hateful, pornographic, obscene, fraudulent, spam, or otherwise inappropriate content;
8. collecting, using, or disclosing data relating to other Users or Partner Merchants without lawful authorization;
9. circumventing platform transaction rules, improperly changing orders outside the Platform, evading commissions, engaging in arbitrage, or otherwise disrupting transaction order; or
10. engaging in any other conduct that the Platform reasonably determines may jeopardize transaction security, service stability, legal compliance, brand reputation, or the rights and interests of Partner Merchants or other Users.

The Platform may investigate suspected violations, preserve evidence, remove content, cancel transactions, restrict features, suspend access, terminate accounts, report matters to competent authorities, or take any other measures permitted by law as reasonably necessary.

Depending on the severity of the circumstances, the Platform may also provide necessary information to Partner Merchants, payment institutions, third-party service providers, competent authorities, judicial police authorities, or other authorized authorities, and may pursue any civil, criminal, or administrative remedies available under applicable law.

17. User Content and Reviews

You represent and warrant that any reviews, photographs, text, ratings, menus, room information, activity information, or other content that you submit, upload, post, or otherwise provide through the Platform are lawfully provided by you and do not infringe any third-party rights.

You grant the Platform and its affiliates a non-exclusive, worldwide, royalty-free, sublicensable license to use such content as reasonably necessary for operation, display, organization, translation, reproduction, public transmission, advertising and promotion, customer support handling, dispute resolution, system backup, and service optimization.

You further represent and warrant that any reviews, ratings, images, and other content you provide are true, relate to the relevant transaction or product or service, and have not been improperly altered, made misleading, or fabricated.

The Platform may remove, hide, refuse to publish, edit, rerank, or otherwise restrict any content for reasons relating to law, policy, quality, safety, legality, accuracy, pricing, labeling, risk, infringement claims, customer complaints, or other reasonable grounds.

User content reflects the opinions or statements of the User and, unless the Platform expressly states otherwise, does not represent the Platform’s views, recommendation, or guarantee.

The Platform may adopt separate content guidelines and review standards for ratings, reviews, images, and other content, and may disclose those standards in Explanatory Materials.

18. Intellectual Property

The Platform’s website design, software, databases, layouts, trademarks, trade names, App names, images, audiovisual materials, copy, features, and other content are owned by the Platform or its licensors, except where applicable law provides that such content is owned by a third party.

Without prior written consent from the Platform or the relevant rights holder, no person may reproduce, adapt, distribute, publicly transmit, lease, sell, reverse engineer, scrape, mirror, or otherwise use any such content.

You may not use bots, crawlers, automated tools, browser extensions, AI assistants, or other technical means to bulk search, scrape, mirror, copy, book, submit orders, reproduce, or otherwise exploit Platform content unless the Platform has expressly provided prior written consent.

19. Personal Data Protection

The Platform collects, processes, and uses Users’ personal data in accordance with the Personal Data Protection Act, other applicable laws, and the Platform’s Privacy Policy.

When collecting personal data, the Platform will provide the disclosures required by law regarding the identity of the data collector, the purpose of collection, categories of data, period, area, recipients, and methods of use, the rights that Users may exercise under applicable law and how to exercise them, and the potential impact on Users’ rights and interests if they choose not to provide the requested data.

If the Platform becomes aware that personal data in its possession has been stolen, altered, damaged, lost, or leaked, it will take the notifications, reporting measures, response actions, and recordkeeping steps required by law.

Users may, in accordance with applicable law, exercise rights of inquiry, review, obtaining copies, supplementation, correction, cessation of collection, processing and use, and deletion of their personal data. The procedure for exercising such rights shall be governed by the Platform’s Privacy Policy or customer support procedures.

If you provide the personal data of other travelers, companions, guests, activity participants, or any third party to the Platform or a Partner Merchant, you are responsible for ensuring that you have obtained the necessary lawful authorization or have another lawful basis for doing so.

20. Issue Handling and Complaint Procedures

If you have any questions, complaints, or disputes regarding orders, refunds, accommodation use, payments, member accounts, promotions, personal data, or any other matter, you may contact the Platform through the App, website customer support, email, in-site messages, or any other support channel published by the Platform.

To facilitate handling, you should provide the order number, your contact information, a summary of the issue, and supporting documentation whenever possible.

The Platform may record, classify, track, and retain such cases, and may handle them directly, refer them to Partner Merchants, or assist both sides with communication and dispute resolution, depending on the nature of the matter.

Customer support assistance provided by the Platform does not by itself mean that the Platform assumes any performance obligation or liability for damages relating to products or services provided by Partner Merchants.

If a specific complaint or dispute resolution mechanism is provided by law or by a competent authority, you may also assert your rights through that procedure.

21. Contact with Partner Merchants

The Platform may assist Users in contacting Partner Merchants, relaying requests, notifying cancellations, coordinating rescheduling, or handling disputes where appropriate. Any such assistance does not mean that the Platform thereby becomes the performance obligor for the relevant product or service, nor does it mean that the Platform is responsible for all consequences of a Partner Merchant’s acts or omissions.

The Platform cannot guarantee that a Partner Merchant will read, respond to, or accept a User’s request. If you have an urgent need, you should promptly contact the Partner Merchant in the manner indicated on the product page, order page, branch page, check-in information, or on-site notice.

If the use of any accommodation, activity, ticket, or other product or service requires the User, by law or under the Specific Transaction Terms, to proactively contact the Partner Merchant, confirm arrival details, or provide supplemental information within a specified period, the User is responsible for doing so within that period.

22. Suspension, Termination, and Account Deletion

If the Platform reasonably determines that you have violated these Terms, provided false information, engaged in suspected fraud, stolen-card use, promotional abuse, bot activity, abnormal transactions, malicious no-show conduct, infringement of others’ rights, or any other conduct affecting platform security, transaction order, or legal compliance, the Platform may suspend, restrict, terminate, or delete your account, cancel unperformed orders, suspend or freeze promotions, coupons, Points, offset credits, stored value, or other reward eligibility, retain relevant records, and, to the extent reasonably necessary, withhold refunds, request additional documentation, or conduct further review.

You may appeal through the customer support procedures published by the Platform, and the Platform will handle the appeal within a reasonable period.

Deletion, termination, or suspension of an account does not affect already formed transactions, amounts payable, amounts refundable, dispute handling, legal liability, tax obligations, cybersecurity audits, or the retention of data required by law.

If you voluntarily request deletion of your account, the Platform may nevertheless retain relevant data to the extent necessary for legal compliance, contract performance, dispute resolution, accounting, taxation, cybersecurity, fraud prevention, backup, or audit purposes.

23. Disclaimer and Limitation of Liability

Unless the Platform expressly states in a specific transaction that it is itself the provider, issuer, seller, or performance obligor, the Platform generally provides only platform services such as information display, matching, booking, collection and remittance, payment processing, technical system support, and customer support coordination in relation to products or services offered by Partner Merchants.

Taking into account the nature of the transaction, the sensitivity of the data involved, and the current state of technology and operations, the Platform will implement reasonable administrative and technical safeguards to maintain the availability, integrity, and security of the Services. However, the Platform does not guarantee that the Services will be uninterrupted, error-free, or fully protected against cyberattacks, malware, social engineering, phishing, impersonation, unauthorized access, data interception, telecom fraud, payment fraud, or other information security incidents caused by third parties.

Unless otherwise required by law or expressly stated by the Platform in a specific transaction, the content, quality, safety, legality, accuracy, pricing, labeling, fitness for a particular purpose, ongoing availability, and performance of products or services provided by Partner Merchants shall generally remain the responsibility of the relevant Partner Merchant. The Platform does not guarantee performance with respect to disputes, damages, or defects arising from a Partner Merchant’s own products or services.

To the fullest extent permitted by law, if the Platform is legally liable for damages arising from its own platform services, order processing, payment processing, system maintenance, information disclosure, personal data processing, or customer support coordination, that liability shall not include any indirect, incidental, consequential, special, lost-profit, loss-of-goodwill, data-loss, business interruption, or other damages that are not direct and ordinarily foreseeable.

To the fullest extent permitted by law, the Platform shall not be liable for property loss suffered by a member or User due to fraud, impersonation, phishing, social engineering, fake customer support, fake merchants, account theft, interception of verification codes, tampering with communications, unauthorized use of payment instruments, or other criminal acts committed independently by a third party, where such loss is attributable to the third party’s independent criminal conduct and not to the Platform. This exclusion does not apply, however, where the Platform has violated its obligations under personal data protection law or other statutory duties and there is an adequate causal relationship between that violation and the damage.

Users are responsible for safeguarding their accounts, passwords, verification codes, payment information, and communication devices, and for carefully verifying the authenticity of messages, links, calls, emails, and other communications from third parties. If a User suffers damage because the User voluntarily disclosed account credentials, passwords, one-time verification codes, payment information, or failed to reasonably verify the authenticity of a communication, the Platform may assert a corresponding reduction or exclusion of liability to the extent permitted by law. This does not apply where liability may not be limited or excluded in advance under applicable law.

To the fullest extent permitted by law, for direct damages arising from a single event or a series of related events for which the Platform is responsible under the preceding two paragraphs, the Platform’s aggregate liability shall be limited to the greater of: (i) the actual amount you paid for the specific transaction giving rise to the dispute; or (ii) NT$1,000.

The foregoing limitation of liability does not apply in the following circumstances:

1. amounts that the Platform is required to refund or pay to the User under applicable law, these Terms, the Specific Transaction Terms, or the refund policy;
2. the Platform’s willful misconduct or gross negligence;
3. liability that may not be limited or excluded in advance under law arising from the Platform’s violation of statutory duties under personal data protection law, including duties relating to notice, reporting, response, record retention, data security, or other statutory obligations;
4. liability that may not be limited or excluded in advance under law because of a violation of consumer protection law or other mandatory legal provisions; and
5. product or service safety liability that may not be limited or excluded in advance under Article 10-1 of the Consumer Protection Act or other applicable law.

If the Platform becomes aware that personal data in its possession has been stolen, altered, damaged, lost, or leaked, it shall take the notifications, reporting measures, response actions, and recordkeeping steps required by law. The performance of those statutory obligations is not affected by the liability limitations set out in this Article.

Nothing in this Article shall be construed as allowing the Platform, through a standard form contract, to reserve an unrestricted right to amend or interpret contractual content, to limit or exclude liability that cannot lawfully be limited or excluded, to restrict or deprive consumers of their rights, or to impose any other provision that is manifestly unfair to consumers. If there is any conflict, applicable law shall prevail.

24. Notices

The Platform may provide you with order confirmations, payment notices, refund notices, promotion notices, changes to benefits, updates to these Terms, customer support responses, or other notices relating to the Services by website announcement, App push notification, in-site message, email, SMS, or other reasonable means.

Where the law requires written notice, an electronic document may be used if its content can be fully presented and later retrieved for inspection.

25. Severability, Language Versions, and Governing Law

If any provision of these Terms is held by a court, competent authority, or other authorized body to be wholly or partially invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.

If these Terms are made available in multiple language versions, the Chinese-language version shall prevail unless mandatory law provides otherwise; provided, however, that where a specific transaction page expressly states otherwise, that express statement shall control.

Unless mandatory law provides otherwise, these Terms, their interpretation, and any dispute relating to the Services shall be governed by the laws of the Republic of China (Taiwan).

Unless exclusive jurisdiction is otherwise required by law or a mandatory rule more favorable to consumers applies, the Taipei District Court in Taiwan shall be the court of first instance for any dispute arising out of or in connection with these Terms or the Services.

Nothing in these Terms shall be interpreted as excluding, restricting, or depriving consumers of any rights guaranteed under the mandatory laws of the Republic of China (Taiwan).

26. Contact Us

If you have any questions about these Terms, the Services, orders, payments, refunds, personal data, membership benefits, contact with Partner Merchants, or any other matter, please contact us through the Platform App, website customer support, in-site messages, email, or any other customer support channel published by the Platform.